Saved Replies (also called ‘canned responses’) are used to quickly answer common questions
Saved Replies functionality Saved Replies (also called ‘canned responses’) are used to quickly answer common questions. A saved reply is a snippet of text that can be quickly added to the editor when replying to a customer.
Technical saved replies info
If there are more than 20 saved replies the search is displayed: Admins are able to edit Saved Replies in mailbox settings by default.
To allow regular individuals edit Saved Replies go to Manage » Settings » General: Saved Replies can be created on a corresponding page in the mailbox settings. Categorizing Saved Replies You can create nested saved replies. In this case parent saved reply will act as some kind of category. Custom Fields Variables Custom Fields values can be used in saved replies. Just convert Custom Field name to lowercase and replace spaces accompanied by underscores: {%custom_field.purchase_date%} Copy / Import Saved Replies If you need to copy / import saved replies between mailboxes see this instruction.
Categorizing Saved Replies
Categorizing Saved Replies You can create nested saved replies. In this case parent saved reply will act as some kind of category. Custom Fields Variables Custom Fields values can be used in saved replies. Just convert Custom Field name to lowercase and replace spaces accompanied by underscores: {%custom_field.purchase_date%} Copy / Import Saved Replies If you need to copy / import saved replies between mailboxes see this instruction.
