SMS Conversations functionality
Inbox Integration:
- Incoming SMS messages are seamlessly integrated into the shared inbox.
- Agents can view and respond to SMS conversations alongside other channels.
Outbound SMS:
- Ability to send outbound SMS messages directly from the shared inbox.
- Ensures consistent and centralized communication across channels.
Number Management:
- Centralized management of SMS numbers within the shared inbox.
- Assign dedicated numbers to specific mailboxes or agents.
Conversation Threading:
- SMS conversations are threaded and displayed chronologically.
- Provides a unified view of customer interactions across SMS and other channels.
Templating and Personalization:
- Support for SMS templates and dynamic personalization tokens.
- Enables consistent and tailored messaging at scale.
Analytics and Reporting:
- Comprehensive SMS analytics and reporting capabilities.
- Insights into SMS performance, deliverability, and customer engagement.
Automation and Workflows:
- Integration with workflow automation features.
- Trigger automated actions and responses based on SMS events.
Compliance and Security:
- Adherence to industry regulations and privacy standards for SMS communication.
- Secure handling and storage of SMS data and customer information.
Scalability:
- Ability to scale SMS capabilities to handle high volumes of messaging traffic.
- Seamless integration with existing systems and processes.
