Slack Integration functionality
The SMARTICKS + Slack integration enables you to post events from SMARTICKS (new conversations, customer replies, conversation assigned, updated, etc) instantly to the Slack channel. You can also map different mailboxes to different channels. It is only possible to link one Slack team/domain per SMARTICKS application. If you allow “Conversation Created” event the functionality will send notifications when any conversation is created including those marked as Spam by Spam Filter functionality. Only public channels can be mapped.
Receiving API Token
1) In your SMARTICKS go to the “Manage » Settings » Slack” and click “Get API Token”.
2) Receive API Token (it will be a string like this “xoxb-582579109095-487091495828-ePOFksTbCbx56ltopSYHAOvB“).
3) Open your SMARTICKS and enter Slack API Token on “Manage » Settings » Slack” page. 4) Click “Save”.
