Custom Fields
Custom Fields functionality Custom Fields is a powerful tool helping to store additional information on conversations, and organize and prioritize […]
Time Tracking
Time Tracking functionality The Time Tracking functionality enables you to monitor how much time you and other individuals spend on
SMS Conversations
SMS Conversations functionality Inbox Integration: Outbound SMS: Number Management: Conversation Threading: Templating and Personalization: Analytics and Reporting: Automation and Workflows:
Live Chat
Live Chat By Smarticks This functionality allows you to embed a chat on any website and chat live accompanied by
Knowledge Base
Knowledge Base This functionality allows to creation of a Knowledge Base designed for customer self-service or an internal help center
End-User Portal
End-User Portal This functionality offers a fully equipped End-user Portal that allows customers to submit Conversations, log in by email,
Conversation Translator
Conversation Translator functionality functionality allows you to translate customers’ messages and agents’ replies into your language. Translations are performed via
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Telegram Integration
Telegram Integration functionality This functionality converts messages sent to your Telegram Bot into SMARTICKS conversations and allows support agents to
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WhatsApp Integration
WhatsApp conversations This functionality converts messages sent to your WhatsApp into SMARTICKS conversations and allows support agents to reply from
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Facebook Integration
Connectin Facebook page to SMARTICKS Facebook now imposes strict limitations (see Instructions section) and requires “page_messaging” permission for the app
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