Unify Your Tech Stack with Smarticks Open Standard Sidebar (OSS)
Smarticks shatters the boundaries of traditional omnichannel solutions with its innovative Open Standard Sidebar (OSS). This revolutionary feature empowers you to connect a vast array of third-party applications and data sources directly within the Smarticks agent workspace.
Effortless Integration:
- Pre-built Connectors: Smarticks offers a comprehensive library of pre-built connectors for seamless integration with popular platforms like:
- E-commerce: Shopify, WooCommerce, Konimbo
- CRM: Salesforce, SAP, Zoho, HubSpot, Freshworks, Insightly, Microsoft Dynamics 365, Pipedrive, Base CRM, Less Annoying CRM
- ERP: Oracle NetSuite, SAP Business One, Microsoft Dynamics 365, Infor CloudSuite, Epicor ICE, IFS, UNIT4 Agresso, SYSPRO, Acumatica, Sage Intacct
- Marketing Automation: Marketo, Pardot, Mailchimp, ActiveCampaign
- Collaboration: Slack, Microsoft Teams
- And Many More: Continuously expanding library to match your evolving needs.
Boundless Customization:
- Open Standard Architecture: The OSS leverages open standards to facilitate effortless integration with virtually any platform or data source.
- Webhooks & API Requests: Smarticks empowers advanced users to leverage asynchronous webhooks and API requests for tailored data retrieval and manipulation.
Benefits of Smarticks OSS:
- Unified Agent Workspace: Consolidate all customer data and interactions from various platforms within a single, centralized interface.
- Enhanced Agent Efficiency: Eliminate context switching and streamline workflows by having all relevant information readily available within Smarticks.
- Personalized Customer Interactions: Deliver exceptional customer service by leveraging a holistic view of customer history and preferences across all connected platforms.
- Automated Workflows: Utilize automation tools like Make or Zapier to build custom workflows that trigger actions within Smarticks based on events in external applications.
Smarticks OSS transcends the limitations of traditional shared inbox solutions, fostering a truly unified and data-driven customer support ecosystem. Empower your agents to deliver exceptional service with the limitless potential of Smarticks.