Streamlined Data Retrieval
Smarticks Export Conversations functionality empowers businesses to efficiently extract conversation data in CSV format, facilitating analysis and reporting.
Technical Overview:
- Data Extraction: Export conversations from either the Search function or Reports section.
- Exported Data: The functionality primarily exports conversation metadata, excluding the actual conversation thread text.
- Supported Features: Export additional data associated with specific functionalities:
- Tags
- Time Tracking (total conversation time spent by agents)
- Satisfaction Ratings (comma-separated list of ratings per conversation)
- Custom Fields
Configuration:
- No Configuration Required: This functionality operates without any specific configuration steps.
Troubleshooting:
- Export Errors: If errors occur during export, try reducing the timeframe for the data extraction.
By leveraging Smarticks Export Conversations, businesses can readily access valuable conversation data for analysis, reporting, and process optimization.
