Conversation Translator functionality functionality allows you to translate customers’ messages and agents’ replies into your language. Translations are performed via […]

Keyboard Shortcuts functionality Compared to reaching for the mouse or navigating a menu, a single keyboard shortcut saves you a

Mentions functionality Mentions functionality enables you to ping other individuals in a note on a conversation and send them a

Saved Replies (also called ‘canned responses’) are used to quickly answer common questions Main functionality’s features: Dragging cards. Creating Columns

Satisfaction Ratings functionality Saved Replies (also called ‘canned responses’) are used to quickly answer common questions Customer satisfaction ratings allow

Tags functionality Tags are a lightweight, flexible, and powerful functionality that enables you to categorize conversations and keep track of

Email commands allow you to update SMARTICKS conversations from your email client These commands can only be used when replying