Slack Integration
Slack Integration functionality The SMARTICKS + Slack integration enables you to post events from SMARTICKS (new conversations, customer replies, conversation
Keyboard Shortcuts
Keyboard Shortcuts functionality Compared to reaching for the mouse or navigating a menu, a single keyboard shortcut saves you a
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Mentions
Mentions functionality Mentions functionality enables you to ping other individuals in a note on a conversation and send them a
LDAP Integration
The LDAP integration enables you to unlock SMARTICKS’s potential for large businesses and provide high-powered support functionality allows your LDAP
Kanban
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions Main functionality’s features: Dragging cards. Creating Columns
Spam Filter
Spam Filter functionality Spam Filter uses statistical analysis to detect junk messages and learns from your actions. When you mark
Satisfaction Ratings
Satisfaction Ratings functionality Saved Replies (also called ‘canned responses’) are used to quickly answer common questions Customer satisfaction ratings allow
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Tags #
Tags functionality Tags are a lightweight, flexible, and powerful functionality that enables you to categorize conversations and keep track of
Email Commands
Email commands allow you to update SMARTICKS conversations from your email client These commands can only be used when replying
Saved Replies
Saved Replies (also called ‘canned responses’) are used to quickly answer common questions Saved Replies functionality Saved Replies (also called