Prioritize Conversation Details
Smarticks Sticky Notes functionality empowers agents to pin important reminders or key information directly to the top of conversations within the web interface, fostering improved focus and information prioritization.
Technical Overview:
- Conversation Pinning: Pin essential notes to the top of conversations for easy reference and to ensure critical details are readily visible.
- Multiple Notes: Pin any number of notes as needed within a single conversation to capture all relevant information.
Configuration:
- No Configuration Required: The Sticky Notes functionality operates without any specific setup steps.
Troubleshooting:
- Limited Functionality: Sticky Notes are currently only functional within the Smarticks web interface and are not pinned to email notifications sent to support agents.
By implementing Smarticks Sticky Notes, businesses can empower agents to prioritize critical conversation details, streamline information retrieval, and enhance overall communication efficiency.
