Telegram Notifications

Smarticks Telegram Notifications: Technical Overview

Smarticks integrates with Telegram via bots to deliver real-time notifications for mailbox events. These events include:

• New conversations
• Customer replies
• Conversation assignments
• Conversation updates

The functionality utilizes the Telegram Bot API to send notifications to designated channels, groups, or chats.

Key Points:

Mapping: Granular control is provided by mapping specific mailboxes to individual chats, allowing for targeted notifications.

Spam Filter: Be aware that notifications include conversations flagged as spam by the Smarticks filter if the “Conversation Created” event is enabled.

Configuration

1. Bot Creation:
   • Interact with the @BotFather bot in Telegram to create a new bot and obtain its unique API access token.
2. Smarticks Integration:
   • Enter the acquired API token in the “Bot API Token” field within the Smarticks Telegram Notifications settings.
3. Telegram Channel:
   • Create a new channel or leverage an existing one for receiving notifications.
   • Grant admin privileges to your newly created bot within the channel settings.
4. Channel Refresh:
   • Send a message to the configured channel.
   • Refresh the Telegram settings page in Smarticks to populate the chat list.

Troubleshooting

• Missing Chats:
  • Verify the API token accuracy.
  • If chats are not populating, send a message to the designated Telegram channel from your account and refresh the Smarticks settings page.
• Notification Delivery Issues:
  • In environments like Cloudron, clearing the cache via “Manage > System > Tools” might resolve notification delivery problems.